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Oracle Utilities Customer Care and Billing Release 2.4.0

4.3.2.8 Manage Bankruptcy

Brief Description

Business Process Diagrams

Manage Bankruptcy Detailed Process Model Description

1.1 Search for Customer

1.2.Evaluate Account

1.2.1.1 Add Person 3.3.1.1 Establish Person and/or Account

1.2.1.2 Request Add Bankruptcy Information

1.2.1.3 Store Bankruptcy Information

1.3 Add Person and Establish Relationship 3.3.1.1 Establish Person and/or Account

1.4 Request Update Account with Filing Information

1.5 Request Affect Credit Rating and/or Cash Only Score

1.6 Request Add Alert to Existing Account

1.7 Update Account

1.8 Cancel Write Off Process 4.3.2.6 Write Off Uncollectible Receivables

1.9 Write Off Immediately 4.3.2.6 Write Off Uncollectible Receivables

2.0 Transfer WO Balances to Bankrupt WO SA

2.1 Stop Service 3.3.2.3 Stop Premise Based Service and 3.3.2.4 Stop Non-Premise Based Service

2.2 Create New Account for Existing Person 3.3.1.1 Establish Person and/or Account

2.3 3.3.2.1 Start Premise Based Service and 3.3.2.2 Start Non Premise Based Service

2.4 Bill New Account 4.2.2 Manage Bill

2.5 Review Financial Activity for Original Account

2.6 Request Transfer Payments 4.3.1.1 Manage Payments

2.7 Transfer Adjustments and Update Balances

2.8 Transfer Adjustments to New Account and Update Balances

2.9 Request Cancel Bill Segments and Create Closing Bill 4.2.2 Manage Bill

3.0 Request Add Bankruptcy WO SA 3.3.2.2 Start Non-Premise Based Service

3.1 Request Transfer Balance Stopped SAs to Bankruptcy WO SA and Update Balances

3.2 Update Original SAs and Bankrupt WO SA Balances

Installation Options - Control Central Alert Algorithms

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